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Kavi

We’re a Silicon Valley IT company serving the needs of rapidly growing companies. We’re a team of system engineers, field technicians, project managers, and virtual chief information officers with over 60 years of combined experience in IT system design, installation, and support.

Google Rating

4.9

Based on 28 reviews

Level Up MSP - IT Support & Managed IT Services in San Jose

4.9

review us on See all reviews

Cassie

1731008918

Choosing an off-site IT company is never an easy task but we are so thankful that we went with LevelUp. Whenever we need immediate assistance, we get it right away. Response time is fast and everyone we've dealt with are experienced professionals and very helpful. They keep us posted when issues arise and take care of any problems we are experiencing immediately. Highly recommend this company.

Tiffany LaCrosse

1729910110

Great to work with! I've reached out several times this month with minor to major IT requests. Every interaction has been handled quickly and professionally. Excellent communication and follow-up! Thank you Jack, Jeff and Jimmy!

Matthew Bailey

1714693002

We've had an excellent experience with the LevelUp team. They're super helpful and responsive. This lets us focus on driving business rather than solving IT issues. Their team has been amazing and I feel like we get a ton of value out of our engagement. Would recommend

Gabriel Padva

1714523527

Fantastic OT company to work with. They always respond quickly and are super knowledgeable. Also get me great deals on new equipment.

Allen K

1714506857

I really appreciate the response times and breadth of services that cover our entire tech stack. As a small business with international reach, Jimmy and the Levelup MSP team help give us the competitive edge for us to punch above our weight.

Jordan Domanico

1708743470

Jimmy and the team did a great job getting our whole office setup in a few days on the cheap. Now when we have questions or need help with our network or IT issues their team is able to get to us a solution within 10-15min usually

Daniel Montes

1708722916

Jimmy and team have done a great job of taking care of us as a client. They've been very proactive in communication and have always been available to me help me when I have questions.

Prashant Kalidindi

1708717979

Go to company for your IT Services and Support!!

Ahmad Mohazab

1697245786

Jimmy Tran and his staff have begun taking us through a terribly difficult transition, where passwords were missing, instructions were spotty, and the person who set up our system was unavailable for comment or consultation. We have 2 offices and two homes that are connected and intertwined and all of our staff work partially remote as well. I am sure they are groaning at what they took on, but they have been nothing but knowledgeable, friendly, and cordial in our interactions, and have really resolved most everything in this short month or two. I commend Level Up to anyone who has an IT system - before problems arise. Let them deliver you a good, simple workable solution, so you can do what you do best the simplest way. I'm available for any reference.

Eric Maas

1695134032

The team at Level Up has a strong client centric approach to solving your problems. They take care and time to deliver what your company needs. Sometimes a company needs a person who quickly responds to service requests, and sometime the needs are more in depth. Either way your trusted partner in IT should be Level Up.

N N

1690398655

We have been working with Level Up MSP for over 10 years now and we have been very happy with the service. As a small business, we rely entirely on Level Up MSP for our IT needs since we do not have a dedicated IT department. Over these past years, I can't think of a single time when we ran into an IT or computer-related issue that Level Up wasn't able to help. You can't go wrong with partnering with Level Up.

Valerie Rechenmacher

1681153437

Level Up has been wonderful to work with! Jimmy and his team are on top of our IT needs and keep our computers running at optimal performance at all times. The team is highly professional, responsive and fun to work with!

Dawn O'Neal

1679104598

In 2012 Jimmy Tran of LevelUp MSP took over the maintenance of my computers, including protecting my data with the latest security measures and backing it up in case of any hardware malfunctions. Over the years, they consistently install necessary updates, monitor computer processing, and essentially keep me running without any issues.Living in another state now has not been a problem as Jimmy and his staff are always there remotely to support me and answer all my questions as they handle all problems as quickly and efficiently as possible.When it is time to update my equipment, they are there to help and advise on the best requirements for my business. They also provided support for a local technician when the need arose.I rely on Jimmy and his staff to provide me with the best alternatives and recommendations as he stays on top of the technology so I don’t have to worry about it. One cannot find a better, more conscientious tech support than Jimmy Tran and all his excellent tech helpers at LevelUp MSP.In my Real Estate profession, client confidentiality and audit controls are critical, so I would not trust my computer care to anyone else.

Jeannine Lapuyade

1675964836

Level up has truly changed our business and we consider them an extension of our practice. We recently did a full office remodel and they handled everything. They worked closely with our architect, contractor and Henry Schein to ensure everything was taken care of.We cannot recommend Level Up enough! We are able to focus on dentistry and not the headaches of IT issues.

sheena phan

1675896531

The team at Level Up have supported my practice since 2016. They are always professional, attentive and reliable. They help maintain/update my network and always come up with solutions to keep my office running smoothly. Highly recommend them.

Robert Shibata

1675797343

We have been working with Level Up MSP for 5 years. They are the 4th outsource IT company that we have worked with in the last 12 years and by far the best. We have been very pleased with their “Level Up” all inclusive IT service.Mt Eden Floral Co is a 117 year old family business with several locations and about 50 employees. Because of our history, we take the long view when it comes to professional partners. We look for reliability, technical competence, good service and a fair price. I give Level Up an “A” in all areas.The support team is friendly, responsive, technically skilled, and very reliable. And since their program maintains all our IT, software, and technical relationships for a flat monthly rate, we can focus on our own business. The bottom line is that we worry less about IT issues than ever before with less downtime to our system. Our users are happy and I am happy.Here are some things that set Level Up apart from the three other IT providers we’ve had:• Level Up always does what they say they will do. They never over promise.• They are service and data driven in their approach to solving problems.• They never give up until the problem is solved.• Their approach to IT issues is to solve problems rather than rack up “billable hours”.As the complex IT world evolves, Level Up has guided the evolution of our IT infrastructure as well. They work closely with our ERP and web development vendors. If they come across something technically unfamiliar, they learn about it then take care of the issue.Level Up actually executes as well or better than their marketing materials claim. There aren't many companies that can make that statement. I give Jimmy Tran and his company, Level Up MSP, my highest recommendation for any small or mid-sized business looking for third party IT service. If you choose Level Up it will be one of the best decisions you've made in a long time.Rob ShibataPresidentMt Eden Floral Co

Justin Humphreys

1675704512

I love Level Up. They are an essential part of our team. Top-notch customer service!

Matt Smith

1675554953

Since we joined Level Up MSP’s ongoing support client base, I can tell you that I sleep a lot better at night. Before Level Up, our IT ran in a reactive mode characterized by costly downtime and expensive repairs. Jimmy’s program has put us in a proactive mode that finds and fixes potential problems before they can impact our business. And that’s where we want to be! Their response time is great and we normally get a call shortly after we submit a support ticket. I truly believe that Jimmy Tran and team are doing right by us and I trust their direction. I would not hesitate to recommend Level Up MSP to any other business.

Jorge Morales

1675526951

We have been working with Level up for more than 11 years. Jimmy and his team are not only professional , knowledgeable and up to date with all tech ,but they always are happy and able to help. When our office thinks about Level up we don't see them as our IT people at all, We see them as part of our team!!!!!

Ted Yoshida

1675485628

Jimmy and his team at Level Up MSP are exceptional! They go above and beyond.We have been with Level Up from the beginning. They handle an array of areas for us, from IT Support, to all of our server and remote desktop needs, to email and making sure everything is backed up.When issues do arise, which is inevitable in any business, where Level Up stands out from the rest is their response time. A quick email to their helpdesk and they respond momentarily, somehow they're always available! I would highly recommend Level Up if you're looking for anything IT support related.

Rhonda Richards

1675480253

Hire them-you will be glad you did! I have been using Jimmy and his Team since 2017. He understands 'service' and will be thorough in understanding your needs. They wired the office and custom tailored IT to my needs as a small business. I sleep at night knowing they are watching over my IT system, always staying current on the latest tech, installing updates, checking in with me periodically for appropriate new solutions in the ever changing IT industry--so I may focus on my company and not IT matters. They will have my system up and running in hours if calamity were to hit. My staff appreciates their 'click here' button for support questions, no matter how large or small; typically receiving a response in moments, or within the hour from their kind patient knowledgeable team. Outsourcing IT is a game changer!!!

Charlie Fleskes

1675383499

I had a very positive experience with Level Up MSP. I called with a printer issue and even though they aren't focused on printer repair customers, he walked me through some basic procedures I can do myself. If that doesn't work he reviewed the cost of repair vs replace financial scenario. He was very helpful and spent some time with me rather than just brush me off.

Jane Ricci

1675272677

Prompt response for computer service! Resolve most issues same within hour(s) and usually same day. Big win for our small company that counts on great customer service.

noodle house

1657599406

Jimmy is exceptionally professional and reliable. Even though we’re on the other side of the state, he still manages to get the job done and get us back on track. Thank you for your excellence service! Highly recommended!

Roy August Lagemann

1656715151

I have been working with Level Up MSP in my dental office since January 2020. Jimmy and the team helped me create, set up, and maintain a secure network in my medium sized dental office with around 15 work stations, a VOIP phone system, and various dental and non-dental specific hardware. They provide exceptional, unquestioning 24/7 customer service and have helped me make my way through complicated software conversions, hardware integration, and day to day network and computer problems. They give logical and clear answers to my questions, and are willing to think outside the box to solve seemingly impossible problems. No matter how big or small the problem is, the team always has my back at a moment’s notice. At this point they have become an essential member of my team. If you are looking for an all in one IT solution with excellent customer service and great results, look no further!

Hariprasad V

1610767527

Prathik Rao

1487193586

Zuri Kiedrowski

1388801963