Level Up

Privacy Policy

1. Introduction

Welcome to LevelUp MSP (“we,” “us,” or “our”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website.

If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at [contact email or form link].

By visiting our website, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with any term in this Privacy Policy, please discontinue use of our site.

2. Information We Collect

We may collect two types of information about users of our website:

  1. Personal Information:
    Information that identifies you as an individual or relates to you as an identifiable individual, such as:
    • Name
    • Email address
    • Phone number
    • Company name
    • Other information you voluntarily provide (e.g., when filling out forms or contacting us)
  2. Non-Personal Information:
    Information that does not directly reveal your identity, such as:
    • Browser and device information (e.g., IP address, browser type, device type)
    • Website usage data (e.g., pages viewed, links clicked)
    • Cookies and similar tracking technologies (more details in the “Cookies and Tracking Technologies” section below)

3. How We Use Your Information

We may use the information we collect in the following ways:

  1. To Provide and Improve Our Services
    • Respond to your inquiries or requests
    • Process transactions or provide requested information
    • Develop new services or enhance existing services
  2. Communication
    • Send you updates, marketing communications, and other information that may be of interest to you
    • Notify you about changes to our website, services, or policies
  3. Analytics and Website Operations
    • Monitor and analyze usage and trends to improve user experience on our site
    • Prevent fraudulent activity and secure our website
  4. Legal and Compliance
    • Comply with applicable laws, regulations, or legal processes
    • Enforce our terms and conditions or protect our rights

4. Cookies and Tracking Technologies

We may use cookies, web beacons, and other tracking technologies to collect information as you navigate our site. This helps us:

  • Understand how our site is used and improve user experience.
  • Customize content and advertising.
  • Track usage patterns and gather demographic information.

You can control the use of cookies at the individual browser level. However, if you choose to disable cookies, certain features of our site may not function properly.

5. How We Share Your Information

We do not sell or rent your personal information. We may share information with:

  1. Service Providers
    Third-party vendors who help us operate our website, conduct our business, or serve our users, such as hosting providers, analytics services, or marketing platforms. These parties are bound by contractual obligations to keep personal information confidential.
  2. Legal Obligations
    We may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
  3. Business Transfers
    In the event of a merger, acquisition, or asset sale, your information may be transferred to a third party as part of the transaction.

6. Data Security

We take reasonable measures to protect the security of your personal information. However, please be aware that no method of electronic transmission or storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Third-Party Links

Our website may contain links to third-party websites or services that are not controlled by us. We are not responsible for the privacy practices of such third-party websites. We encourage you to review the privacy policies of every website you visit.

8. Children’s Privacy

Our services are not directed to individuals under the age of 13 (or the relevant minimum age under applicable law). We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information without parental consent, please contact us. We will take steps to remove the information and terminate the child’s account if applicable.

9. Your Rights and Choices

Depending on the laws in your region (e.g., GDPR in the European Union, CCPA in California), you may have certain rights regarding your personal information, such as:

  • Access: The right to request a copy of the personal data we hold about you.
  • Rectification: The right to request that we correct any inaccuracies in your personal data.
  • Deletion: The right to request that we delete your personal data.
  • Restriction of Processing: The right to limit how we process your data.
  • Data Portability: The right to request that we transfer your personal data to another organization or directly to you.
  • Opt-Out: The right to opt out of certain processing activities, including direct marketing.

To exercise these rights, please contact us at [contact email or form link]. We will respond to your request in accordance with applicable data protection laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, you can reach out to us at:

LevelUp MSP

team working with computers

Why choose us?

Our value proposition comes down to two words: “We care.” We care about your success and relieving your worries and concerns when it comes to your computers and networks. Furthermore:

  • We have the processes in place to make sure that your IT infrastructure is constantly being reviewed and maintained with evolving technologies and tools. And our processes work, with a proven track record of success.
  • We oversee all aspects of IT for you so you don’t have worry about a thing.
  • We can liaison with your vendors because we have the technical expertise to ask them the right questions and extract the right answers.
  • We do whatever’s necessary to ensure your complete and on going satisfaction, because we care.
Schedule a consultation

Contact Us Now

Got a question? Want to schedule a consultation?

Use the form to contact our team, and we’ll get back to you right away. If you need to speak to someone immediately, please call us at (408) 320-0450.

LevelUp MSP

1630 Oakland Rd., Suite A105 San Jose, CA 95131

Office: 408-320-0450

Hours: Monday – Friday 7AM to 6PM